Why Can I only see 12 Months of Emails in Outlook? (2024)

FAQs

Why Can I only see 12 Months of Emails in Outlook? ›

Under the "Cached Exchange Mode Settings" section, make sure that "Use Cached Exchange Mode" is checked and that "Mail to keep offline" is set to a value greater than 12 months (or the desired time frame for the older emails you want to access).

Click on 'Account Settings' and select 'Account Name and Sync Settings' from the drop down menu. 3. A pop-up window will appear with a slider, where you will be able to adjust the time frame of how far back you would like to see your emails. Once you have adjusted this, click 'Next'.

There are a few reasons why Outlook Web might not be searching back past one year. Here are some things you can try to fix the problem: Make sure that Outlook Web is indexing all of your emails. To do this, go to Settings > Mail > Search and make sure that the Include all folders from this mailbox checkbox is selected.

First, check your other folders, such as "Archive", "Deleted Items", "Trash", or any other custom folders. Sometimes emails end up in those folders without us even realizing it. Second, check both the "Focused" tab and the "Other" tab in Outlook to see if your emails are in there.

Start Outlook. On the File tab, click Account Settings, and then click Account Settings. On the E-mail tab, double-click your Microsoft Exchange account. In the Change Account dialog box, drag the Mail to keep offline slider to the desired number of months or to All to synchronize all email messages.

In the AutoArchive section, click on "AutoArchive Settings." 6. In the AutoArchive dialog box, click on "AutoArchive Settings." - Below, you'll find the option "Permanently delete old items." Make sure this option is unchecked.

The number of days, weeks, or months that is displayed in the message depends on what you have configured for the Mail to keep offline setting in Outlook. For example, if you set this value to 1 (one) month, the message displays Currently displaying all messages newer than 1 month, as shown in the following screenshot.

Why did my emails suddenly disappear? Emails may have been filtered by your email service, moving them to another folder. Another reason is that you don't have enough storage for new messages.

Why is my Gmail not showing old emails? If you use the new Gmail layout, your old emails may be in a different folder. Check for filters that may have been applied, especially for messages archived with labels. Check the Trash and Spam folders for missing messages.

Why can't I see any of my old emails? ›

The first place to check when you're missing Gmail emails is your Trash. On the sidebar, scroll till you find the trash folder. It's possible you accidentally deleted an item or it was deleted by a filter. In that situation, you'll likely find it in the trash.

In the Preferences window, select "General" under the "Personal Settings" category. Scroll down to the "AutoArchive" section and uncheck the box next to "Remove expired items." Click the "OK" button to save the changes. This should stop Outlook from automatically deleting old emails.

This means that after 30 days, an item is automatically moved to the Deletions folder. All your other Outlook folders have a default Never Expire policy applied, meaning that items are never deleted unless you actively delete them.

In the Organizing Mail section of the New Search Folder window, hit Old mail. Hit Choose and set the required period, for instance, Older than 3 months. Days, weeks, and months are available to choose from. Choose the required Microsoft 365 account using the dropdown menu, and hit OK.

You cannot change how much data is cached or available on outlook for macOS. It will cache up to 12 months (unless your archive policy is sooner), for everything else you have to search, keep clicking load more of use the web.

You can recover emails deleted due to exceeding the storage limit up to 15 days after deletion. In most cases, deleted items become unrecoverable after 30 days from deletion. Ultimately, the duration for which data can last in your mailbox is determined by the Microsoft 365 retention policy.