A woman who believes she was served unsafechicken twice by a fast food giant is angry after being told her food was cooked thoroughly.
CherylCanham is usually a fan of KFC and always orders hot wings when she visits a branch.
However,when she visited the chain'sCostesseydrive-through restaurant with afriend on New Year's Eve, her usual meal of choice turned her stomach.
Cheryl was visiting with a friend on New Years Eve (Image: Google Maps)
The 41-year-old self-employed cleaner said: “I visited the Longwater branchto order the hot wings that I often eat, and I was really let down.
“I ordered six and they were severely undercooked and gross.
Cheryl was given two separate portions which both looked the same (Image: Cherly Canham)
“Following discovering this, I took them back to the counter where I was told it was just the marinade, but I eat them often and they have never looked like that.
“The manager came out and said the same -as if I were stupid.
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"I asked her if she would eat them, and only then did she offer me six more.
KFC staff tried to convince Cheryl that the chicken was supposed to look like that and it was marinade (Image: Cherly Canham)
“Unfortunately, the second lot was exactly the same.”
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Cheryl was shocked by the customer service and the lack of an apology.
Cherly Canham was left feeling unwell and is angry following the poor customer service (Image: Cherly Canham)
She said: “I would never return to the branch and following posting my experience on social media I have been contacted by other people who say the branch is disgusting.
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“Imagine if I purchased it in the evening and started eating while travelling?I wouldn’t have noticed – it's disgusting!”
Many people have come forward to say they have had similar experiences at the Longwater branch (Image: Google Maps)
A KFC spokesman insists there is a simple explanation though.
They said: “We follow strict cooking procedures in all of our restaurants and our chicken is cooked thoroughly and achieves a temperature above 82 degrees.
"Our fresh chicken wings are marinated in hot spicy sauce which can sometimes make the cooked meat pink.
"We reassured the customer of this process and replaced their meal as a gesture of goodwill.”
KFC offered Cheryl a £15 voucher (Image: PA)
